Verizon customers struggle to use mobile phones during widespread carrier outage (2024)

26th Apr 2024, 17:30By Amanda Castro

Checking Verizon’s status, continued

Here are the steps to take:

26th Apr 2024, 17:04By Matthew Aquino

Reports plummet

Verizon reports have sunk on Downdetector and are now below 300 after being as high as 800 earlier this evening.

26th Apr 2024, 17:00By Amanda Castro

Checking Verizon’s status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on theVerizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

26th Apr 2024, 16:37By Amanda Castro

Reports continue to rise

There are now a few more reports about issues with Verizon.

26th Apr 2024, 16:30By Amanda Castro

Verizon outage map

Issues seem to be centered on the East Coast of the United States, most coming out of New York.

26th Apr 2024, 16:15By Amanda Castro

Customers continue to wonder if it's just them

Verizon customers are trying to determine if their enduring issues are widespread.

26th Apr 2024, 16:08By Amanda Castro

Angry customers flood socials

Verizon customers are complaining about issues with their service on social media.

They are asking Verizon to get this issue "resolved ASAP," and the company is replying, asking customers to contact it.

26th Apr 2024, 15:58By Amanda Castro

Locations reporting the most issues

Verizon customers in the following locations are experiencing the most issues:

• Endicott
• Oneonta
• New York City
• Binghamton
• Philadelphia
• Geneva
• Raleigh
• Charlotte
• Vestal

26th Apr 2024, 15:53By Amanda Castro

Reports reach another high point

There are now more reports flooding Downdetector.

Over 650 reports are related to mobile phone, signal, and mobile internet issues.

26th Apr 2024, 15:46By Amanda Castro

Iowa having connection problems

People in the Iowa area are having problems with Verizon service.

"@VerizonSupport major 5G, LTE, and 5G home internet outage in 48116," said one customer. "Get it together NOW. My worksite relies on Verizon to keep in touch with essential security officers and this is crippling our ability to communicate."

26th Apr 2024, 15:40By Amanda Castro

Verizon addresses customer with issues

One Verizon customer shared a complaint about Verizon on X/Twitter, and the company responded with a generic reply.

26th Apr 2024, 15:34By Amanda Castro

Users report 'WiFi not working'

One user has reported phone and WiFi issues under Verizon this afternoon.

26th Apr 2024, 15:27By Amanda Castro

Issues continue to arise

There are more issues currently being reported with Verizon.

26th Apr 2024, 12:58By Amanda Castro

Some reports for Verizon being down

There are a few reports on Downdetector currently indicating that some services might be having issues.

25th Apr 2024, 12:21By Carsen Holaday

Service is 'fully restored'

A spokesperson for Verizon confirmed to The U.S. Sun that service has been fully restored.

"Some customers in South Florida -- including the Fort Myers area -- may have experienced a brief disruption of their wireless service for about an hour this morning," said Chris Serico, Verizon's senior communications manager.

"Service has since been fully restored."

25th Apr 2024, 11:39By Amanda Castro

Issues have resolved

Any issues Verizon was having have now been resolved.

25th Apr 2024, 11:28By Amanda Castro

Getting compensation for an outage

Whether users can get compensation or not for an outage depends on the provider.

Verizon's terms and conditions state that the telecoms giant doesn't "have any liability... for failure to provide the service."

It added that this could include, but isn't limited to "service outages... and any damages resulting therefrom."

25th Apr 2024, 11:23By Amanda Castro

Filing a complaint with Verizon over outages

The first step in filing a complaint concerning continuous problems for users is to call Verizon customer support at 1-800-922-0204.

Customers also have the option of using the website's live chat feature or going in person to a nearby store.

As an alternative, users can get in touch with Verizon via its social media pages on Facebook and X.

25th Apr 2024, 11:22By Sophie Gable

Error message occuring in Florida

Verizon Support said on X, formerly Twitter, that a problem in Florida is currently being investigated.

25th Apr 2024, 11:18By Amanda Castro

Checking Verizon's status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on the Verizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

25th Apr 2024, 11:13By Amanda Castro

'Anyone else?'

Customers are sharing their concerns on X/Twitter about the issues they are undergoing, trying to make sure they're not the only ones undergoing trouble with their service.

25th Apr 2024, 11:08By Amanda Castro

Reports have lessened

Though reports remain at over 1,000, there are fewer now than there were 30 minutes ago.

The issue seems to be on the mend.

25th Apr 2024, 11:08By Carsen Holaday

Users report outage

Verizon users are complaining about the outage on X, formerly known as Twitter.

25th Apr 2024, 11:04By Sophie Gable

Heat map pictured

25th Apr 2024, 10:59By Amanda Castro

No word from Verizon

Verizon has not yet provided an update on what is causing the problems customers are experiencing.

The U.S. Sun has also reached out to the company but has yet to receive word back.